Return & Refund Policy

Last updated: March 2026

Thank you for shopping at Screwfix Tools. If you are not entirely satisfied with your purchase, we're here to help.

This Return & Refund Policy applies to purchases made through our website screwfixtools.uk.

---

1. Returns

Customers have the right to return products within 30 days of receiving the item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• You must provide proof of purchase (order number or receipt).

Certain types of goods may be exempt from returns, such as:

• Items that have been used or damaged after delivery

• Products that are not in their original condition

• Items returned after the 30-day return period

---

2. Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

If your return is approved:

• Your refund will be processed to the original payment method.

• Refunds typically take 5–10 business days to appear in your account depending on your bank or payment provider.

---

3. Exchanges

We only replace items if they are:

• Defective

• Damaged during delivery

• Incorrect items sent

If you need an exchange for the same item, please contact us at:

Email: support@screwfixtools.uk